Kathleen Johnson
ADMC Founding Member: 1987
ADMC Participation: Membership at Large 00/02
Member: American Dental Hygiene Association since 2004
www.Trojanonline.com Ask the Consultant since 2003
President of Kathleen Johnson Consulting, Inc, a “hands on” in office dental management consulting firm dedicated to the principles of fair business practices, the management profession, and business ethics. Keeping abreast of current and burgeoning trends in dental insurance, management, and implementing those we believe will be most beneficial to our clients is vital to our business practice. Our goal is to create a patient centered practice, increase profitability, maximize software programs, training on how to go chartless and assist our clients in the role of CEO leadership.
Kathleen Johnson is a dental practice management and transition consultant with 35+ years in the dental field. Kathleen is known for her comprehensive due diligence practice evaluations and chart review, and helping the buyer with the PPO Plan Credentialing process.Though she is one of the most sought-after consultants, lecturers and authors in the field of dental consulting, Kathleen Johnson describes herself in more modest terms: “I am an avid New York Yankee fan who happens to be a consultant.”
Kathleen offers buyers transition consulting and coaching services, keys to a smooth transition with staff and patients. She has helped dentists confidently transition into retirement, assisting a new dentist with finding the “ideal practice,” or helping a dentist find new passion in her or his business, Kathleen provides the support and expertise dental professionals need to make it happen!
Though she is one of the most sought-after consultants, lecturers and authors in the field of dental consulting, Kathleen Johnson describes herself in more modest terms: “I am an avid New York Yankee fan who happens to be a consultant.”
With over 30 years experience in the dental industry, a portion of Kathleen’s many achievements includes being an Approved Continuing Education Provider for the State of California, helping found the Academy of Dental Management Consultants, serving as a guest lecturer at the Loma Linda and U.C.L.A. schools of dentistry, and having lunch with Hall of Famer, Yogi Berra.
Kathleen’s articles have appeared in journals such as Dental Town, Contemporary Oral Hygiene, and The Farran Report. When Trojan Professional Services needed a consultant to contribute to their monthly, on-line segment, “Ask the Consultant,” Kathleen Johnson was the consultant they contacted first, and she continues to be a frequent contributor. She has conducted lectures and workshops on both coasts as well as in Canada, her writing has been anthologized, and, once, she nearly caught a foul ball at Yankee Stadium.
Throughout California and Arizona, Kathleen has worked with general practitioners as well as specialists. Her drive to customize consulting for each client, to constantly strive for new answers and seek new opportunities, has given her a proven track record of success and kept her on the leading edge of dental consulting.
Areas of Expertise
Practice evaluations and transitions, Insurance, Accounts Receivables Management, Team Building, Scheduling/Dealing with Difficult Patients, Communication / Facilitation, General Practice Management, In-Office Training, Insurance Billing, Coding & Reimbursement, Scheduling, Marketing, Communication & Team Building, Collections & Accounts Receivables Management
Experience
- Founder and President of Kathleen Johnson Consulting, Inc., 1993-present
- Founder and President of Aeropointe Management, Inc. 1988-1993
- Dental Office Administrator, private and multi-specialty practices, 1970-1988
Credentials
- Approved Continuing Education Provider, State of California
- Approved Instructor for the State of California Employment Training Program
- Certified Instructor of Private Postsecondary Education Institution under California Education Code #94311
Kathleen has been published in dental magazines including the CDA Journal, Trojan Today, British Dental Journal, and a contributor to Demystifying Smiles, Penn Well Books.
Publications
- “Maximizing Hygiene.” Trojan Today. Sep. 2003.
- “Ask the Consultant.” TrojanOnLine. (weekly since 2001)
- “Wayne Gretzky Turned a Dentist Into a Superstar.” Contemporary Oral Hygiene. July/August 2002.
- “Engineering the Ideal Day.” DentalTown. Jan. 2000.
- “This is Your Practice on DHMO’s.” The Farran Report. Nov. 1999.
- “Referral Building with a Patient Centered Practice.” ASDC Newsletter. 1999.
- Keys to Buying a Dental Practice and Successful Transition Planning CDA Journal
- Cashing In Middle East Dental Journal
- Trick or Treat: British Dental Journal The treatment plan you always wanted but didn’t know you needed.
- How Wayne Gretzky Turned an Average Dentist into a Superstar: A Not-So-Fantastic Fable Contemporary Oral Hygiene
- Contributor-“Demystifying Smiles: A Resource for the Esthetic Team” Penn Well books
- Profit and Efficiency, Now Scheduled to Arrive. Trojan Today
- Engineering the Ideal Day-Trojan Today
- Are You Better at Insurance or Extractions-Trojan Today
- Managed Care-The Decision is Yours-Tools R Us
Lectures
- “Winning the Insurance Game.” The Matsco Companies, Mission Viejo, CA, 2003
- “The Realities of a Dream Practice.” Irvine, CA, 2003.
- “Converting the Insurance Dependent Patient.” The Indian Dental Association, Brea, CA, 2003.
- “Engineering the Ideal Day.” Trojan Professional Services, Los Alamitos, CA, 2002
- “Missed Appointments/Missed Opportunities.” Internet Dental Forum, Montreal, Canada, 2001
- “Maximizing Patient Flow, Retention, and Referrals through Marketing and Management Techniques” AACD, LA Chapter, Palm Springs, CA, 2000
- “Creating a Patient Centered Practice” Association of Managed Care Providers, Los Angeles, CA 2000.
- Navigating the Dental Transition Minefield, various locations in OC and LA 2009 & 2010
- Strategies for Dental Practices in a Recession various locations in OC and LA 2009 & 2010
- Keys to Success after Graduation U.C.L.A. School of Dentistry2010
- Survivor CA-Strategies for a Dental Practice during a Recession- David Salehani, D.D.S., M.D Study Club 2009
- Building a Successful Dream Practice- West Valley Implant Dental Practice Study Club, 2008
- Are You Better at Insurance or Extractions? - Indian Dental Association of California, 2008
- Mastering Treatment Acceptance and Creating Value in Dental Hygiene- Dental IQ-Napa Valley 2008
- How to Deal with Staff- Indian Dental Association of California, 2008
- Understanding Multispecialty Practices-Professional Practice Capitol 2008
- Mastering Treatment Acceptance and Creating Value in Dental Hygiene- Dental IQ Napa, CA 2007
- CEO Crash Course - West Valley Implant Dental Practice Study Club, 2007
- CEO Crash Course – Ron Miller, DDS Periodontal Dental Practice Study Club, 2007
- Are You Better at Insurance or Extractions? -U.S.C. 2007
- Diamonds for Success, the Four Cycles of a Dental Career- Alpha Omega Dental Society 2006
- Building a Successful Dental Practice” Tri-County Dental Society, 2006
Affiliations
- Academy of Dental Management Consultants, founding member and membership-at-large since 1989
- Department of Dental Examiners, since 1989
- Internet Dental Forum, since 1998
- Protocol Foundation of Orange County, since 1993
Click here to download a version of Kathleen Johnson's Curriculum Vitae as an Adobe Acrobat file.
